TERMS AND CONDITIONS

Orders
All orders are to be confirmed in writing – verbal orders will not be accepted.  Purchase orders must have an order number clearly shown. 

Ownership of Goods
Ownership title of any promotional products supplied by us remains the property of ADZ Impact Promotional Products Pty Ltd until payment has been made in full into our account.

Sample Policy
Choosing promotional products can be difficult sight unseen.  We are happy to provide 1-2 samples on request, however, as we have to pay for all samples and freight costs from our suppliers, please note the conditions below.

We ask that you are happy with pricing and quote before ordering samples. If you would then like to move forward with an order but need to check the quality of the item we are happy to provide samples for you.  For NEW clients these will be invoiced accordingly.  Once the order proceeds we will deduct the cost of up to $20 from the invoice, so long as the samples are returned back to ADZ Impact within 14 days.  

If you are an existing client we are happy to provide up to $20 worth of product free of charge, however any samples over this price point will be invoiced. 

Trading Terms
We accept PayPal, Visa & Mastercard, Cheques or Direct Deposit.
Visa and MasterCard: 1.8% merchant fee on all charges.

New Accounts
First 2 orders require payment before despatch of full order. After these initial 2 orders you can fill out a credit application form and apply for a 30 day account.   Government or school bodies that produce a purchase order will be given 30 days net from invoice.

All credit accounts must be maintained on a 30 day net basis.  Failure to do so will result in your account being placed on 'Stop Supply' and all future orders on payment before dispatch of final goods.

Default Accounts
Any company or person/s defaulting on a payment will be actively pursued and all legal fees involved in recovering the debt will be billed to that company or person/s.  Any account over 60 days past due will be given to our debt collectors.  A 1.5% interest charge will be added to the invoice from the invoice issue date for as long as the debt remains unpaid and all recovery costs will be added to the outstanding amount.

Indent Orders
We require a 50% deposit with the order and the balance is due prior to the order leaving the factory. Cancellations are charged at a rate set by the factory.  Artwork is to be supplied by the client.  If it is not supplied in production ready condition the costs relating to the transformation of that artwork will be passed onto the buyer. One set of preproduction samples and the cost of their delivery are only charged for, and the factory sets the charge, when an order does not proceed. Subsequent pre-production samples that are requested, due to a customer design or style change will be charged for along with the freight cost of delivering them.  Should you be supplying a sample for us to send to our factory and have not made us aware of this at the time of quoting, the cost of sending the sample to the factory will be added to your invoice. 

Quality disputes arising after pre-production samples have been approved will be resolved at the discretion and in accordance with the protocol of the manufacturing factory.  Offshore quotes are valid for 21 days and will be open for re quoting depending on the Australian Dollar trading value at the time payments fall due.  Some large quantity orders carry a + / - 5% supply factor, please be aware of this situation. 

Should, for any reason, the balance payment not be made in time, and storage fees are incurred, the cost of storage will be passed on in full to the buyer.

Shipping
We make every effort to ship your completed orders to your destination in the most economical way possible given your specified date and production timeframes. 

However, please note that we cannot be held responsible for goods lost or delayed by common carrier, international or Australian Customs departments or by 'acts of God'.

All orders will be shipped using our account and billed with your order. However, if you prefer to use your own account, please provide us with the carrier name and your account number.

Cancellation of Orders
Once the order confirmation form has been signed, it is agreed we will supply your product by date required on order.  If your order is cancelled after signing the artwork approval form, cancellation fees may apply.  Fees can vary from order to order depending on status of the job, however costs involved may include artwork fees, set-up costs, restocking fee or full payment of job if items have already been decorated.  

Artwork Fees
If artwork is not supplied in correct format, artwork charges may apply. Some minor artwork may be done at no cost. Please check with us in the first instance.

Claims or Returns
In the unlikely event of a claim, only written claims will be accepted and must be made within 7 days of receiving the goods.  Claims or returns will only be accepted where there is a fault in the product supplied or an error in the printing. Faulty goods must be returned for inspection. A refund or replacement of stock will be issued at our discretion once the goods have been checked.

Pantone Matching Colours
If exact colour matching is required for a product we would advise that you request a sample in the first instance.