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FAQs


DELIVERY
ADZ Impact will endeavour to deliver within the specified timeframe but under no circumstance will be liable for any loss or damage of any kind whatsoever caused directly by delay in, or failure, of delivery by courier companies.

FREIGHT
Should a consignment of freight be of excessive weight or cubic dimensions, freight will either be incurred by the customer or the customer shall arrange their own freighting of goods. Customers will be notified at any excess freight charges prior to production order.

MINIMUM QUANTITIES
Minimum quantities for each promotional product will vary along with minimum branding requirements. Please contact us for more information on a certain promotional product.

TURNAROUND TIMES
In most instances we require 2-3 weeks for local production once artwork approval has been given. However, depending on timeframe, we will try and accommodate clients to the best of our ability. If we cannot deliver within a timeframe given we will advise the client within a few hours of the initial enquiry.
If you have a longer lead time we may be able to source your product offshore – which is generally a 11 to 13 week turnaround time (sea freight) from artwork approval. In some circumstances these products can be air-freighted to expedite delivery.

URGENT ORDERS
ADZ Impact is happy to accommodate urgent orders on promotional products, but any extraordinary expenses will be passed on to the customer. We will always get back to you within a few hours to confirm whether we can process your order within the required timeframe.
We do have suppliers that are now offering 3-5 day turnaround time on branded products.  Please talk to us about your timeframe so that we can check availability of stock and come back with suggestions that will work within your schedule.